28 articles
Creating a Porinoi account is quick and free. You have three ways to sign up:
After signing up, complete your profile by adding your name, age, gender, preferences, and a clear profile photo to improve your match quality.
You must be 18 years or older to register on Porinoi.
Porinoi uses a passwordless login system — there is no password to remember. You can log in using any of these three methods:
OTP emails can sometimes land in your spam or promotions folder. If you don't see the code within 2 minutes, check there before requesting a new one.
Identity verification helps keep Porinoi safe and trustworthy for everyone. To verify your account:
Verified profiles receive a blue tick badge and higher match visibility. Unverified accounts may have limited features over time.
Changes are reflected immediately. Profile photos are reviewed by our moderation team and must comply with our content guidelines.
To update your registered email address:
If you no longer have access to your current email address and are locked out, contact support@porinoi.com with proof of identity so we can help you recover your account.
If OTPs consistently fail to arrive, email support@porinoi.com with your registered email address and we will help verify your account manually.
You can permanently delete your account at any time:
Alternatively, email privacy@porinoi.com with the subject 'Account Deletion Request'. Deleting your account does not automatically trigger a refund of unused premium features.
Yes. To take a break without deleting your account:
Porinoi offers the following paid features:
All features are billed in INR and processed securely via Razorpay Payments.
You can subscribe directly from the Porinoi web app:
You'll receive a payment confirmation to your registered email from both Porinoi and Razorpay.
This can occasionally happen due to a brief delay between payment and activation:
This qualifies for a refund or manual activation under our Refund Policy.
Refunds are only available in specific verified situations:
Refunds are NOT provided for: lack of matches, no replies from users, change of mind, or accounts banned for T&C violations.
Email billing@porinoi.com within 48 hours of the transaction with your transaction ID. Verified refunds are processed in 7–10 business days.
All payments are processed through Razorpay Payments, which supports:
Porinoi does not store any card or banking information. All payment data is handled securely by Razorpay under RBI norms and PCI-DSS compliance.
You can also contact Razorpay's support directly to flag the duplicate charge from their side.
Your safety is our top priority. Reporting is easy and confidential:
Our moderation team reviews all reports within 24–48 hours. For urgent safety concerns, email support@porinoi.com directly.
Manage your blocked users list under Settings → Privacy → Blocked Users.
Asking for money is strictly prohibited on Porinoi and is a sign of a scam. Do not send money to anyone you meet on the platform.
Accounts found soliciting money are permanently banned and reported to authorities where applicable.
Sharing explicit content is a serious violation and results in an immediate permanent ban.
Our AI moderation system also detects and removes explicit content automatically. You can still report it even after it has been removed.
Look for these trust indicators:
Be cautious of profiles with only one photo, very vague bios, or users who quickly try to move conversation off Porinoi. Always report suspicious profiles.
Try the following steps in order:
Still not working? Email support@porinoi.com with your browser name and version and operating system details.
If OTPs consistently fail to arrive, email support@porinoi.com with your registered email address and we will help verify your account manually.
If messaging is broken across all your conversations, try clearing your browser cache and refreshing. Email support@porinoi.com if the issue continues.
No installation is required. Porinoi is a web app — you can use it directly in your browser at porinoi.com on any device:
Porinoi works best on the latest version of Chrome, Firefox, Edge, or Safari. If you experience issues, make sure your browser is up to date.
Accounts are suspended when a Terms & Conditions violation is detected:
Accounts banned for serious violations (explicit content, fraud, harassment) are not eligible for reinstatement or refund.
Still need help?
Our support team usually responds within 24 hours.