Refund
Policy.
All premium purchases on Porinoi are digital services. Here's exactly where you stand.
Non-Refundable by Default
These are NOT refundable
Premium Plans (all tiers)
Profile Boosts
Super Recommendations
Subscription Renewals
Coins & Credits
Valid Refund Cases
Refunds allowed ONLY IF
You were double-charged
Payment deducted but plan not activated
Cashfree payment failure verified
Technical error caused access failure
All premium purchases on Porinoi are digital services. Once activated, they cannot be reversed. Please review each section carefully before purchasing.
01 —
Non-Refundable Purchases
The following products and services are strictly non-refundable once purchased and activated. This applies to all billing cycles and purchase types without exception.
The following are NOT refundable:
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Premium Plans — All monthly and annual subscription tiers
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Profile Boosts — Visibility and discovery enhancement features
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Super Recommendations — Priority match placement features
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Subscription Renewals — Cancel before renewal to avoid charges
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Coins & Credits — In-app currency; non-transferable and non-refundable
Once a service is activated, it cannot be reversed, transferred, exchanged, or refunded under any circumstances.
02 —
Refunds Allowed
Refunds are granted ONLY in the following verified situations. Every case requires internal validation before approval.
Refunds allowed ONLY IF:
Double Charge
You were charged twice for the exact same transaction.
Plan Not Activated
Payment was deducted but the purchased plan was not activated.
Verified Payment Failure
A Cashfree payment failure was confirmed on our system.
Technical Access Error
A verified technical issue prevented access to the service.
Processing Timeline:
-
Approved refunds are processed only after successful internal verification.
-
Refund timeline: 7–10 business days after approval.
03 —
No Refund For These Reasons
The following situations do NOT qualify for a refund. These are user outcomes or personal decisions outside the platform’s control.
Lack of Matches
Not finding matches is not a service failure
No Replies
Response rates depend on other members
Personal Dissatisfaction
Subjective experience is not refundable
Wrong Expectations
Misunderstanding features before purchase
Account Banned
Violation of T&C — no refund permitted
Changed Mind
Buyer's remorse or stopping usage
"Not Finding a Partner"
Porinoi facilitates connections. We cannot guarantee compatibility, relationships, or marriage outcomes.
04 —
Billing Issues
Have a genuine billing concern? Contact us promptly. We can only review issues reported within 48 hours of the original transaction — no exceptions.
48-Hour Window — Act Immediately
Issues reported after 48 hours of payment cannot be reviewed or processed under any circumstances
Billing Contact
Have a billing issue?
Email us within 48 hours.
Include your registered email, the transaction reference number, and a description of the issue. Our billing team will verify and respond as quickly as possible.
Billing Email
billing@porinoi.com
Reporting Window
48 Hours from payment date